Tele-Consultation
SGD$20.10 including GST
(excluding medication & delivery fee)
Please book only for the following symptoms
(URTI, Flu, Fever, Gastroenteritis, Joint Pain & Headache, Gynae & UTI for Ladies and Emergency Contraceptive)
BOOK NOW
Operating Hours
Daily : 8am - 8pm
*Longer wait times expected on weekends & public holidays
Payment must be completed by 8pm in order to meet the cut-off time for tele-consultation
For all other medical consultations or symptoms, kindly contact our medical concierge team in the chatbot by typing "help"
Please do note that Teleconsultation is not suitable for emergency conditions and symptoms (e.g chest pain, breathing difficulties, recurrent vomiting, severe abdominal pain). If you require urgent medical attention, please call 995 or visit your nearest emergency department.
Please note The chatbot is to obtain medical information like a triage to assist our doctors in their tele-consultation with you. A tele-consultation with our doctors will still be required.
For minors (patients below 16 years old) or those without agency (e.g dementia patients), they must be accompanied by their parent or guardian.
Note : If you encounter any technical issues with our chatbot, please contact us via email or WhatsApp
How Does Tele-Consultation Work?
Getting medical care online with 57 Medical is simple :
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Book Your Consultation : Contact us via WhatsApp or Telegram from the icons above between 8am-8pm daily. Our AI chatbot will gather your medical information (like a triage) to help our doctors understand your condition.
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Video Consultation : A Singapore-registered doctor will video call you via Zoom for a proper medical consultation. All our doctors are fully registered with the Singapore Medical Council (SMC).
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Get Your Prescription : After the consultation, your doctor will issue an e-MC (if needed) and prescribe medication. You'll receive your medication via delivery, with payment completed securely online
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Delivery : Your medication will be delivered to your doorstep. Delivery and medications fees apply separately from the consultation fee.
What Conditions Can We Treat via Tele-Consultation?
Our online doctors can diagnose and treat common acute conditions including:
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Upper Respiratory Tract Infections (URTI)
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Flu and fever
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Gastroenteritis (food poisoning, diarrhea)
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Joint pain and headaches
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Urinary Tract Infections (UTI) for ladies
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Gynecological concerns
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Emergency contraception
Not suitable for tele-consultation: Emergency conditions like chest pain, breathing difficulties, severe abdominal pain, or recurrent vomiting require in-person care. Please call 995 or visit the nearest A&E.;
For other medical consultations or symptoms not listed above, contact our medical concierge team via the chatbot by typing "help".
Frequently Asked Questions
Q: Are your doctors registered in Singapore?
A: Yes, all our tele-consultation doctors are fully registered with the Singapore Medical Council (SMC) and licensed to practice in Singapore.
Q: What are your operating hours?
A: Daily from 8am to 8pm, including weekends and public holidays. Note: Longer wait times expected on weekends and public holidays.
Q: How much does it cost?
A: $20.10 (inclusive of GST) for the video consultation. Medication and delivery fees are charged separately. Payment must be completed by 8pm to meet the cut-off time.
Q: Can children use this service?
A: Yes, but minors (patients below 16 years old) or those without agency (e.g., dementia patients) must be accompanied by their parent or guardian during the video consultation.
Q: Will I get a medical certificate (MC)?
A: Yes, if medically necessary, our doctors will issue an electronic MC (e-MC) which is recognized by employers and schools in Singapore with QR code verification to ensure the authencity of the e-MC.
Q: How do I pay?
A: We accept online payment via credit card or PayNow. Payment must be completed by 8pm for same-day consultations. No payment details are stored with us.
Q: What if I have technical issues?
A: If you encounter any technical issues with our chatbot or video call, please contact us via email or WhatsApp at +65 6797 8800.